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Returns Policy

  • Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging.
  • All returns must have a completed returns form. Please note, if you're returning it and the items have not been used and still in original packaging, then we only require basic information. If the goods have been used and there is a fault, then please supply details as per returns form. Images etc can be sent initially rather than the actual products if there is a fault, but for clarification call us on 01257 215217. To access the returns form DOWNLOAD HERE.
  • We will refund you to your original payment method or replace item as per required.
  • Cost of return must be paid by the purchaser.
  • Gift vouchers are not refundable and are valid for 12 months from date of purchase.
  • Please do not send your purchase back to the manufacturer unless you have been advised to, send back to us.
  • Customers have 30 days from date of delivery to return their orders if unwanted. This excludes gifts bought in December, you have until end of January to account for Christmas gifts.
  • Return address is as follows:
  • The Endurance Store
    Unit 6 Northern Diver Building
    Appley Lane North
    Appley Bridge
    WN6 9AE