Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging.
Please note, if you're returning it and the items have not been used and still in original packaging, then we only require basic information. If the goods have been used and there is a fault, then please supply more details. Images etc can be sent initially rather than the actual products if there is a fault, but for clarification call us on 01257 215217. Please include in your package with the item being returned, a note which includes the proof of purchase (date and email address can be used to find this on our system). You should also include your personal details such as name, number and address. Your information should also state clearly why you have returned it and how you'd like us to act, for example.. "wrong size, please send medium instead". If there is a fault, please include details of use and how the fault or damage occurred.
We will refund you to your original payment method or replace item as per required.
Cost of return must be paid by the purchaser.
Gift vouchers are not refundable and are valid for 12 months from date of purchase.
Please do not send your purchase back to the manufacturer unless you have been advised to, send back to us.
Customers have 30 days from date of delivery to return their orders if unwanted. This excludes gifts bought in December, you have until end of January to account for Christmas gifts.
Return address is as follows:
The Endurance Store, 308 Mossy Lea Road, Wrightington, WN6 9SA
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